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gamezna.com January 21, 2018

Main » HP recalls 50000 laptop batteries globally citing safety issues

HP recalls 50000 laptop batteries globally citing safety issues

06 January 2018

The company has announced it is recalling batteries for notebooks and mobile workstations due to concerns of overheating. "We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries".

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The batteries in question were also sold as replacements for the HP ZBook Studio G4 mobile workstation or any of the above products, HP says.

HP will provide a free battery replacement to those affected. HP strongly recommends accepting Battery Safety Mode so that the notebook or mobile workstation can be safely used by connecting to an HP power adaptor.


Is your laptop among those affected by the recall? Three of those customers also reported property damage totalling $4,500, and one reported a first degree burn on their hand.

The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations.

Naturally, none of this will come at any cost to the customer, except for the inconvenience of temporarily having your battery disabled. You can download a tool to verify if your battery is susceptible to the issue here.

Consumers should visit HP.com to check if their battery is included in the recall and for instructions on how to enable "battery safe mode".

HP recalls 50000 laptop batteries globally citing safety issues